FAQ

Q: How long is the shipping?

The majority of our orders are processed and shipped by USPS, FedEx and UPS according to different areas. Our products are usually delivered within 7 to 16 working days. Every item we sell is inspected in great detail to make sure that they are perfect before they are sent out to you.

Q: How can I track my orders?

Let me introduce our work process：After we received your order, it takes about 5-7 business days to product and check the quality of the items. And then we will send a picture of items and tracking number to you by email, please make sure your email is a good one. The tracking number and tracking information will be updated in 5-7 days. And then you guys could track on line. Our customers on WhatsApp will also keep tracking the orders to make sure every parcel will be delivered.

Q: What methods of payment do you accept?

We currently accept payment via credit cards (Master Card, Visa, Discovery, American Express), PayPal. Please customer service if you do not know how to pay. After you place your order, please and let us know your order. We will confirm your order as soon as possible. We currently accept payment via credit cards (Master Card, Visa, Discovery, American Express), PayPal. Please customer service if you do not know how to pay.

Q: I am after a particular model but cannot find it on your website, can you get them?

Q: Is it 100% sure that we will get the parcel, what if the package lost?

a. Your order will be shipped to you fully insured.
b. We keep tracking for every parcel on to make sure all go well.
c. Please make sure your email and phone number is a good one to be in touch and someone there will be available to receive your order, otherwise your package may be returned and there is no more free shipping be offered. Customers need to pay for a reship.
d. We offer insurance on our website in case some parcels got lost then we could do a reship. If you worry, remember to add the insurance while ordering.

Q: Can I get a catalog? I got a store and I want to sell your items .

Q: Do I need to pay for tax?

Q: Can I cancel my purchase?

Q: Is My Personal Information Safe?

Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.

Q: Will the items come with original box? I want a gift packing .